The Never-Missed Booking System
The AI receptionist that answers every call. 24/7.
Done-for-you for independent hotels — a FlowState IT service. She knows your hotel cold, captures every enquiry into your CRM, and never sleeps.
Half up front, half when you're satisfied · 90-day guarantee
Grace answers for The Harbour House, our fictional demonstration hotel. Ask her about the rooms, breakfast, bringing your dog — try to catch her out. She'll even tell you honestly that she's the demo, if you ask.
Every unanswered ring is a booking walking to a competitor.
After hours. During the check-in rush. While your team is serving breakfast. At your average rate and typical booking intent, unanswered calls are bookings walking past your desk — to whichever competitor picks up. And every fix you’ve been offered so far fails:
Night staff
Roughly £2,000 a month — for 8 of the 24 hours. Holiday, sickness and cover not included.
Call-answering bureau
Reads a script, can't answer “do you allow dogs?”, and takes a message nobody actions.
Voicemail
8 in 10 callers hang up and phone the next hotel. The booking goes with them.
What you get
A receptionist who answers every call. Every hour. Every day. And every single enquiry lands in your CRM with a name, a number, dates and intent — zero leads leaked.
24/7 voice receptionist
Trained on your hotel — rooms, breakfast times, parking, dog policy, directions. Compare: night staff at ~£24k a year covers 8 hours.
Website chat + WhatsApp
The same receptionist answers on your website and WhatsApp. Same brain, every channel.
Every enquiry in your CRM
Name, number, dates and intent captured on every call. Nothing on a post-it, nothing lost — zero leads leaked.
“What Your Guests Asked For” report
Monthly intelligence: the questions your team couldn't answer, the extras people wanted to pay for, the bookings that nearly got away.
Bad-review intercept
The unhappy guest reaches you before TripAdvisor. One intercepted 1-star can pay for the year.
Done-for-you setup
We build it, test it with a 25-call gauntlet, and hand you the keys. You hear recorded test calls before a single guest does.
Live in 48 hours
Day 0
You approve
We ingest your website, listings and policies.
Day 1
We build her knowledge base
You answer ten quick questions to fill the gaps.
Day 2
The phones flip
We test her with 25 scripted calls, you listen to three of them, and she goes live.
Start after-hours only if you prefer — toe in the water, then open it up.
We carry the risk
Guarantee 1
Pays for itself in 90 days
If she doesn't capture more enquiry value than she costs in 90 days, we refund the monthly fees.
Guarantee 2
Your reputation is protected
Every call recorded and scored; anything off-brand fixed within 24 hours; any call you'd rate a failure is free that month.
Don’t take our word for it — phone one right now.
The same system already runs reception at a 150-room hotel on the Isle of Wight.
And you can hear the receptionist for yourself, this minute:
Grace answers for The Harbour House, our fictional demonstration hotel. Ask her about the rooms, breakfast, bringing your dog — try to catch her out. She'll even tell you honestly that she's the demo, if you ask.
An after-hours answering service that actually answers
Most after-hours answering services for hotels read a script, can’t answer “do you allow dogs?”, and take a message nobody actions. FrontDesk 247 is different: a 24/7 receptionist trained on your hotel — your rooms, your breakfast times, your parking, your policies — who answers the phone the way your best front-desk person would, at 3pm or 3am.
She’s an assistant for the hours your people can’t pick up — after hours, weekends, the busy check-in rush — not a replacement for your staff. She transfers to a real person whenever she’s asked to, and every call is recorded so you can hear exactly how she talks to your guests.
A night receptionist costs roughly £2,000 a month — for 8 of the 24 hours. FrontDesk 247 is around a third of that, for all 24. And unlike any answering bureau, every enquiry she takes lands in your CRM with a name, a number, dates and intent — plus a monthly report of what your guests actually asked for.
Straight answers
It's honest if asked, and it never pretends to be a specific person without consent. Most callers just get their answer and book.
It says so gracefully and transfers to a real person or takes a message — it never makes things up about the hotel.
Yes — an optional extra. She records 10 guided minutes and signs a consent form. The voice stays hers, and it's deleted if you ever leave.
Your calls, your data — UK-compliant and never shared. You can take everything with you if you cancel.
48 hours. We build it from your website and your answers to 10 questions, you hear recorded test calls before it goes live, and you can start after-hours only if you're nervous.
Next step
Let’s run your audit.
The The £295 Missed Revenue Audit: one page of numbers from your own phone system. If the leak is smaller than the fee, we'll tell you — and you've lost nothing but £295 and gained the truth. Credited in full against your setup if you go ahead.
Half up front, half when you're satisfied · 90-day guarantee