For independent hotels · 20–150+ rooms
The AI receptionist for independent hotels
Your front desk is brilliant — when it can pick up. But hotel phones don't ring politely, one at a time. They ring in bursts: three lines going during Saturday check-in, a coach party at the desk, and a would-be guest listening to ring tone deciding your competitor sounds more awake.
FrontDesk 247 sits behind your existing number and takes what your team can't: the overflow, the after-hours, the weekend surge. It's an assistant for the hours and the moments your people can't answer — not a replacement for them.
The demo line reaches Grace at The Harbour House, our fictional demonstration hotel — she’ll tell you she’s the demo if you ask.
Where hotels leak bookings
The check-in rush
4pm to 7pm is your busiest desk hour and your busiest phone hour — the same hour. Guests in front of you win, callers ring out, and the caller was tomorrow's booking.
The night-cover equation
A night receptionist runs roughly £2,000 a month for 8 of the 24 hours — plus holiday, sickness and cover. Most independents simply go dark instead, and the phone goes dark with them.
The message that dies
Even when a call is caught, a name on a post-it isn't a booking. Without capture into your CRM, the follow-up depends on whoever's shift it was.
Built on a real 150-room deployment
This isn't a chatbot with opinions. The same system already runs reception at a 150-room hotel on the Isle of Wight: every call answered around the clock, every enquiry captured with name, number, dates and intent, and a monthly report of what guests actually asked for.
Setup is done for you in 48 hours, tested with a 25-call gauntlet before a single guest hears it. Start after-hours only if you prefer — then open it up when you've heard it work.
Half up front, half when you're satisfied · 90-day guarantee
Not quite you? FrontDesk 247 also works for b&bs & guest houses and pubs with rooms. See pricing by property size.